We offer

• Responsibilities to respond to calls from business application users within a 5 person team
• Key tasks in capture, investigation and resolution of incoming issues, ticketing via incident management process using Peregrine and Remedy
• Close working relationship and communication regarding issues between both business and IT, including working with colleagues from 2nd level support, 2nd level operations and 3rd level support

You offer

• Previous experience of providing support within a high pressure financial environment
• Good knowledge structured products & asset classes business procedures, processes and applications
• Good understanding of Front / Mid / Back Office information flow
• Experience of Remedy ITSM and Peregrine Service Centre as a nice to have
• High self-motivation, prioritisation, organizational and problem solving skills
• Capability of working independently with limited supervision
• Ability to communicate effectively in English with trading, support staff and management

Take the next step with us.
Reference : 310531
Ms Daniela Weibel (RHDD 21) would be delighted to receive your application:
daniela.weibel@credit-suisse.com
Tel. +41 (0)44 333 13 05


Thinking New Perspectives.
http://www.credit-suisse.com/ch/jobs