Join a growing team working closely with our commercial, operations and technical teams to provide support in all aspects of general administration, including secretarial duties and providing support for claims administration and customer helpdesk ensuring that client processes are set up and implemented.
Responsibilities
Claims administration: Receive new and continuing claims from customers, assist assessing the claim and responding to the customer in accordance with the Service Level Agreement Drafting letters, data entry into the claims system, maintaining claims files Proof reading and correcting policy drafts in preparation for printing Data analysis and MI support
Customer Services Registering and welcoming visitors, answering telephone, photocopying, faxing and filing Managing inbound and outbound correspondence Assisting with telephone helpdesk, answering high volumes of incoming telephone calls from customers and clients seeking information on product and claims Take responsibility for resolving any customer service issues relating to our customers and clients
Facilities and IT administration: Organising maintenance of office equipment and premises, including stationery and kitchen supplies Liaising with IT to ensure that server, printers and PCs and other IT equipment functions effectively Liaising with the Sourcing Department in searching for new local suppliers, negotiating fees, and placing orders Management of office archiving The successful candidate will become part of a diverse and qualified team of professionals across Europe and this role may require occasional overseas travel.
Education & Experience
Fluency in spoken and written Turkish and English Some experience in a similar role Advanced knowledge of windows-based MS Office applications Experience of telephone based customer service – including high volume call handling Ability to work unsupervised and prioritise conflicting demands in order to meet tight deadlines Excellent organisational and planning skills Good communicator and team player with track record of dealing with colleagues and customers at all levels and showing cultural sensitivity to work well with colleagues in different countries / regions High standards of accuracy and attention to detail High personal integrity and professional behaviour standards University degree Experience of Greenfield / start-up business advantageous Experience working in a similar role for a Financial Services company or insurance company Experience of working in an international company
Genworth Financial is a leading global insurer serving the lifestyle protection, retirement income, investment and mortgage insurance needs of more than 15 million customers throughout 25 countries. It employs some 7,000 people worldwide, boasting a diverse and talented team of professionals.
In Europe, Genworth focuses on Lifestyle Protection and Mortgage Insurance, working with banks, IFA’s and other financial institutions. Its products help these groups to grow their business by reducing the risk of their loan portfolios and increasing revenues. By combining its pan-European experience with local knowledge and service, Genworth Financial offers its clients a unique partnership approach.
