You will have

• Responsibilities to respond to calls for assistance from business application users and 1st level support

• Key tasks such as logging and 2nd level investigation of issues raised, escalation of issues to 3rd line support where appropriate

• Close working relationship and communication regarding issues between both business and IT

• Additional tasks to provide training to new team members and users

You have

• Previous experience of providing support within a high pressure financial environment

• Good knowledge of trading business procedures, processes and applications

• Good knowledge of financial products (structured products as an advantage)

• Good knowledge of Unix, Windows XP, Sybase and SQL

• High self-motivation, prioritisation, organizational and problem solving skills

• Capability of working independently with limited supervision

• Ability to function well in high pressure environments

• Ability to communicate effectively in English, German would be an advantage