You face many unique challenges when it comes to maximizing your full potential. Join a supportive worldwide team of professionals to get there. With Northern Trust, you will have the opportunity to challenge yourself in numerous ways and gain invaluable experience in a growing field.

Northern Trust is a leader in delivering innovative asset and fund administration, fiduciary and banking solutions to corporations, institutions and affluent individuals. We are committed to providing quality service to our clients, exhibiting our values and developing our people.

If you have knowledge of trust operations and accounting systems; and experience in financial servicing / accounting fields, we welcome you to join our team.

Job Description

The successful candidate will report to the Senior Vice President of the Client Administration and is responsible for coordinating the account administration for institutional trust and custody clients.

The incumbent will be expected to maintain the account including record keeping, responds to client inquiries, produces reports and oversees transaction processing.

The responsibility also includes assisting relationship managers in developing additional business, making client presentations, and coordinating servicing team.

Knowledge / Skills

• The candidate should have knowledge of trust operations and accounting systems usually acquired through related experience is needed to administer master trust and custody accounts.
• General business knowledge, including knowledge of accounting usually acquired through coursework, is required to oversee client transactions.
• Good communication skill is vital to facilitate interaction with colleagues within all business units.

Major Duties

• Coordinates the account administration for institutional trust and custody clients.
• Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.
• Oversees development of appropriate action plans for client activities and ensures execution and follow-up.
• Coordinates with servicing team on execution of client activity, communicating with client and vendors as appropriate.
• Ensures accurate set up and review of fees.
• Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Develops clear understanding of clients' need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.
• Assists relationship managers in developing additional business, making client presentations, and coordinating servicing team.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Monitors trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.
• Communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
• Researches client records, contracts, agreements, etc. to respond to inquiries. Informs client of steps taken to resolve problems.

Experience

• With a minumum of 5 years experience in financial servicing/accounting fields, with client servicing background.
• Knowledge in Mandarin is an advantage.