Financial Software Product Support Analyst to provide Applications Support to our clients. This is a tremendous opportunity to break into the financial services industry and/or continue to advance business, product and technical skills. This role has many elements in which business analysis skills are required.
Company Profile Founded in 1997, Calypso Technology is a rapidly growing, profitable, privately-held company which provides leading edge software solutions to the global financial services industry. Our company was built and funded without venture capital investment, is debt-free, cash positive, and well positioned in the competitive marketplace.
Calypso provides a single turn-key Java-based platform for trading and trade processing and provides real-time, event-driven processing that enables global financial institutions to provide integrated solutions across all asset classes, from foreign exchange and equities to fixed income and credit derivatives.
Calypso provides software solutions to many of the premiere financial institutions world-wide including Citigroup, Dresdner Bank, HSBC, ING, Royal Bank of Scotland, Wachovia, Bear Stearns, Sumitomo Trust, BNP Paribas, Barclays Global Investors and Wells Fargo.
In addition to our headquarters in San Francisco, our 300+ person global workforce is strategically located in New York, London, Paris, Frankfurt, Sydney, Singapore, Tokyo, Johannesburg and Mumbai. Our global presence offers international exposure, experience and travel for many of our employment positions. The San Francisco office is located in the heart of the Financial District and is easily accessible by the BART, Caltrain, and MUNI transportation network.
Job Description Overview Calypso Technology is seeking a Financial Software Product Support Analyst to provide Applications Support to our clients. This is a tremendous opportunity to break into the financial services industry and/or continue to advance business, product and technical skills. This role has many elements in which business analysis skills are required.
Responsibilities
Interface directly with our clients to report, analyze and solve software issues. Collaborate with product team to ensure successful front, middle and/or back office software implementation
Correspond with I-Bank and Hedge Fund Business and Quantitative Analysts to investigate financial analytics discrepancies and refine specifications for financial model implementation.
Manage the lifecycle of client reported bugs – including replicating, reporting, providing test cases, scheduling for upcoming patches and if required, ‘hotfixing’ the bug fix to the client.
Work closely with both our Product Management and Engineering teams to ensure inclusion of enhancements requested by clients in the software and ensure delivery
Attain and maintain subject matter expertise in an asset class and associated market trends by monitoring current industry research publications
Develop diversity of technical skills and be able to shift functions to relieve possible bottlenecks in the development cycle to ensure contractual deliveries are met
Advocate for product feature enhancements
Provided day-to-day support for ‘best-practices’.
Maintain the code branch the most closely reflects the one implemented at the client site.
Skills & Requirements:
Master in Business/Finance or Technical field
Preferred: 1 to 2 years working experience working within the banking/financial industry
A solid understanding of financial products like fixed income securities, foreign exchange, commodities, or derivatives is a must
Customer Relationship Management Skills
Qualitative Analysis Skills
Business Analysis Skills
Strong Mathematical or Analytical Background
Must be able to work independently
Must be a fast learner, self-motivated, team player, and collaborator
Strong problem solving skills
Strong verbal and written communication skills are essential
Background in development is a plus.
Benefits Calypso offers career development opportunities, a competitive compensation package, a comprehensive benefits package. Calypso currently funds 100% of the health benefits premium costs for its employees and their dependents. Our comprehensive benefit plan offers medical, dental, vision, life and disability insurance, 401 (k) Plan, Flexible Spending Plans for health, dependent care and transit, Company holidays and 3 weeks of paid time off each year (4 weeks after 2 years of service).
Calypso Technology is an equal opportunity employee (EOE) and strongly supports diversity in the workforce.
