Partnership (Expansion Markets) is a division of UK Consumer Bank (CitiCards) focussing on developing partnerships (currently just with credit cards) with a view to increasing Citi credit card market share in the UK. Existing programmes in the UK include Shell, bmibaby, Audi, American Airlines and now easyJet
Job purpose:
Management and development of relationship between Citi and easyJet, to drive profitable account growth.
Key responsibilities:
Development of relationship between Citi and easyJet
Drive account acquisition to ensure targets are met.
Drive profitability of relationship through specific campaigns working with ECM
Manage internal and external relationships across business unit functions to ensure timely and cost effective programme running and development and implementation of enhancements to CVP where necessary
Be the day to day conduit for partnership activities or issues and the first point of contact for the partner
Maintain standard reporting to partner
Responsibility for P& L for the easyJet partnership
Development value:
Exposure to valued clients – representing the professional view of Citi to external organisations
Operational knowledge of all areas, from customer experience touchpoints to back office functionality
Knowledge of the credit card product and the profitability triggers for a partnership account for Citi.
Skills
Knowledge/ experience:
Excellent communication skills (verbal and written)
Excellent presentation skills and experience of presenting to partners at senior level
Team player
Understanding of credit card markets (desirable)
Understanding of Citi procedures (desirable)
Skills:
Excellent presentation and negotiation skills
Self disciplined, organised and able to prioritise effectively
Able to work to tight deadlines, maintaining high levels of accuracy
Organisational ability
Ability to work well with others, a team player who drives solutions
Excellent knowledge of standard desktop software (Excel, Word, Outlook, Powerpoint)
Competencies:
Proven account management (2+ years)
Effective partner communication skills
Strong presentation writing and delivery
Good under pressure to tight deadlines
Ability to negotiate issues with partner
Driving deeper relationships throughout easyJet
Focus on multiple tasks through superior project management
