|
GENERAL PURPOSE: The District Manager has responsibility for the long-term operating performance of their portfolio and a fiduciary responsibility to BlackRock. The portfolio, typically five (5) or more sites, is inclusive of properties managed by a Community Manager, including multi-site Community Managers. The District Manager will develop and execute strategic plans given the individual needs of each asset, implement revenue enhancing programs and monitor the financial performance of each asset. The District Manager will accurately forecast changing market dynamics and make prompt appropriate business decisions that are in the best interest of the asset and the owner. Financial results will be derived through exceptional leadership of on-site associates and clear communication of goals and expectations. ESSENTIAL FUNCTIONS: Personnel Management Recruit and retain exceptional personnel in all on-site positions. Develop and mentor bench strength with focus on promoting from within when possible. Promptly identify areas needing improvement and coach or counsel to resolution. Establish and communicate expectations and goals on an on-going basis. Identify special needs and support personnel as needed. Assist personnel relative to benefits and human resource related issues. Communicate personnel issues to the Regional Director. Coordinate and track training in conjunction with the Training and Human Resources Departments. Review and approve bonuses. Competitive Market Position Develop common-sense marketing strategy for each asset with focus on traffic generation vs. cost per lease. Ensure consistent curb appeal standards are maintained at each community. Ensure all market information prepared by community personnel is timely and error-free. Maintain a comprehensive understanding of the competitive environment, develop relationships with peers Maintain close watch on the status of the submarket(s). Succinctly communicate market conditions to the Regional Director. Attend industry functions. Physical Condition Conduct inspections of each community evaluating curb appeal, life safety, and overall physical condition. Recommend capital improvements that are necessary, required or generate additional revenues. Operating Standards Communicate areas of deficiency and follow up to ensure correction. Develop uniform protocol at each community as it relates to the basics- people, pricing, product, promotion. Ensure Managers utilize visible leasing and maintenance team goals. Conduct regular audits to ensure that all office and maintenance procedures are properly adhered to. Conduct audits of lease and office files, revenue collection procedures, cash and expense control, etc. Ensure timely and accurate preparation of various weekly, monthly, quarterly and annual reporting. Develop annual operating budgets and capital plans. Refine revenue and expense forecasts for each community in the portfolio. Closely monitor asset performance relative to budget using various weekly, monthly, quarterly and YTD reports that are available. Maintain ongoing positive and pro-active relationships with Corporate Support Departments. Coordinate marketing and operations for new acquisitions, takeovers, and dispositions. Respond to and follow-up on customer service issues. Report to Regional Director on all major customer service issues. Assist in cases of crisis management as it relates to natural disasters and catastrophes Ensure all applicable legal actions/correspondence are reported to the Risk Management Department. Job Specifications Ability to read, comprehend, and follow simple to complicated verbal and/or written instructions to perform tasks assigned Maintain records. Must possess arithmetical calculation skills. Work with multiple deadlines, maintaining efficiency and control over projects assigned within time frames allowed and changing priorities. Must be able to work flexible schedule depending on work flow and emergencies. Demonstrated leadership skills and exceptional strategic thinking ability. High tolerance for ambiguity and change. Proven ability to influence people and develop cohesive and motivated teams. High level of professionalism and poise. Teacher, team builder and team player. Independent and autonomous work style. Excellent communication skills including ability to communicate both to field personnel and corporate personnel. NON-ESSENTIAL FUNCTIONS: Assist with office administrative duties. Other duties as assigned by Regional Director. EXPERIENCE, TRAINING AND EDUCATION
College Degree Preferred Preferred designations: CAM, RAM, CAPS, CPM, ARM, RPM, Real Estate License. Prefer two- (2) or more years of multi-site experience. Must possess contract negotiation skills and prefer to have previous due diligence experience. Previous acquisition and takeover experience. Knowledge of and ability to uphold all Federal, State and Local Fair Housing and Employment Laws. Computer literacy in: Microsoft office environment, Excel, Word, typical property software programs. Ease with web based communications and proficiency in typical budget programs. WORKING CONDITIONS: Constant need to sit, stand, walk properties and climb stairs. Constant need to complete forms, read, and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arm’s reach (inspecting properties) Constant need to communicate over telephone, via email and in person. Ability to listen to conference calls. Constant need to utilize personal or rented transportation to inspect apartment communities and attend meetings. Must have a valid driver’s license and current insurance provider. Typical professional work environment. Frequently indoors and outdoors. Occasional exposure to paint fumes, solvents, adhesives, etc during inspection unit walks. Advanced reasoning capability. Must be able to resolve customer and employee disputes. Must comply and follow all company policies and procedures, including Sarbanes Oxley compliance, if any. Must be able to think rationally beyond a specific set of instructions. Must be able to work at a fast pace, perform duties while under pressure and meet deadlines in a timely manner. Must be able to interact and communicate with senior management, on-site associates, residents, visitors and the public in a professional and pleasant manner. To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions as long as it does not create an undue hardship on the co-workers, company or the individual hired. The preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Skills See Job Description.
|
